Return & Exchange Policy
1. Return & Exchange Timeframe
You are entitled to request a return or exchange within 30 calendar days from the date of delivery of the Products. The delivery date shall be based on the logistics carrier's successful delivery record or the signed confirmation time on the delivery note. For Products with quality defects (such as unstitched seams, zipper malfunctions, fabric damage without use, or wrong size/color delivery), the return and exchange timeframe is extended to 60 days from the delivery date. The return and exchange timeframe for pre-ordered or custom-tailored Products starts from the actual delivery date and will be additionally specified on the product detail page if there are special provisions.
2. Eligibility for Returns & Exchanges
2.1 Eligible Conditions
To apply for a return or exchange, the Products must meet the following conditions: 1) The return or exchange request is submitted within the specified timeframe; 2) The Products are in their original unused condition, with no signs of wear, washing, ironing, or damage. For example, clothing shall be free of stains, odors, snags, or altered hems, and accessories such as buttons, labels, and hangtags shall be intact; 3) All original packaging (cartons, dust bags), tags, instruction manuals, and accompanying accessories (such as belts, detachable collars) are intact and returned together with the Products; 4) Valid proof is provided, including the order number, photos or videos of the Products (to confirm the product condition or quality defects).
2.2 Ineligible Conditions
Returns and exchanges will not be accepted in the following circumstances: 1) Products that have been used, washed, ironed, modified, or damaged due to improper use, storage, or care (such as shrinkage caused by improper washing temperature, pilling due to friction); 2) Products whose original packaging, tags, or accessories are incomplete or damaged, affecting product integrity confirmation; 3) Returns requested beyond the specified timeframe without legitimate reasons; 4) Products with normal color differences caused by display devices, lighting, or shooting angles; 5) Pre-ordered or custom-tailored Products that meet the agreed design and size standards and have no quality defects; 6) Products marked as "Final Sale" or "Non-Returnable" on the product page; 7) Underwear, socks, and other personal hygiene products (except for quality defects, as they involve health and safety); 8) Products damaged due to force majeure (such as natural disasters, transportation accidents caused by uncontrollable factors) or man-made damage (such as tearing, staining).
3. Return & Exchange Process
1) Application: Before the expiration of the return and exchange timeframe, log in to your account (or use the order number and contact email to log in to the guest center), enter the "Order History" page, select the relevant order, and click "Apply for Return/Exchange". Fill in the application form truthfully, including the order number, product name, reason for return/exchange, and upload relevant proof materials (especially for quality defects, clear photos/videos of the defect details are required). 2) Review: The review result will be notified to you via email or message within 2-3 business days. Eligible applications will receive a return authorization number (RA number) and the designated return warehouse address. 3) Return Shipment: Arrange the return shipment within 7 business days after receiving the return authorization. Please use appropriate packaging materials to wrap the Products to avoid secondary damage during transportation, and clearly mark the RA number on the outer packaging. For easily wrinkled Products (such as dress shirts, tailored trousers), please fold them properly to minimize creases. 4) Inspection and Processing: The warehouse will inspect the returned Products within 3-5 business days after receipt, focusing on verifying product integrity and quality defects. Qualified returns will be refunded within 3-5 business days via the original payment method; eligible exchanges will be shipped within 2-5 business days if the new product is in stock.
4. Shipping Costs for Returns
1) Seller's Responsibility: If the return is caused by product quality defects, wrong style/size/color, or shipping damage, the return shipping cost shall be borne by the seller. You can pay the shipping cost in advance and provide the logistics invoice for reimbursement. 2) Buyer's Responsibility: If the return is caused by personal reasons (such as change of mind, incorrect size estimation), the return shipping cost shall be borne by you, and the original shipping fee is non-refundable. If the return application is rejected due to non-compliance with return conditions, the cost of returning the product to you shall be borne by you.
5. Special Provisions for Custom-Tailored Products
For custom-tailored men’s clothing (such as custom-fit suits, dress shirts), returns and exchanges are only accepted if there are quality defects or if the product does not meet the customized parameters confirmed by you. Before production, we will send the customized parameter confirmation form to you via email; once confirmed, no modifications to the parameters will be allowed. If the product does not match the confirmed parameters, you can apply for return or exchange; if the parameter error is caused by your own mistake, returns and exchanges will not be supported.
6. Policy Modifications
The right to modify or update this Policy is reserved. Any modifications or updates will be posted on the store's official page with the effective date marked. The modified Policy will take effect immediately upon posting. If you continue to use the store's services or place orders after the Policy is updated, it shall be deemed that you have accepted the modified Policy.