FAQ
Q: Is account registration required to place an order?
A: No, you can place orders as a guest without registering an account. However, creating an account allows you to track order status in real time, save shipping addresses and size preferences for future purchases, view historical order records, and receive updates on new men’s clothing launches and promotional activities. The registration process is simple and only requires basic information such as your email address.
Q: Can I modify or cancel my order after payment?
A: You can request to modify or cancel the order within 24 hours of successful payment, provided the order has not entered the processing stage. Once the order is processed (such as product packaging, warehouse allocation), modifications or cancellations are no longer supported. For pre-ordered men’s clothing, the cancellation policy will be clearly stated on the product detail page.
Product Related
Q: How to choose the right size?
A: We provide a detailed size guide on each product detail page, which includes measurements such as chest circumference, shoulder width, sleeve length, and waist circumference for different sizes. It is recommended that you measure your own body data and compare it with the size guide to select the appropriate size. If you are unsure about the size selection or need a more personalized recommendation, you can refer to the customer reviews for real wearing experiences or consult customer service before purchasing.
Q: Are the actual product colors consistent with the pictures?
A: We strive to present the most authentic product colors through professional shooting, but slight color differences may exist due to factors such as display device resolution, lighting conditions, and shooting angles. Such color differences are normal and do not constitute quality defects. You can refer to customer reviews and real-shot photos (if available) on the product page for a more intuitive understanding of the actual color.
Q: What materials are the men’s clothing made of, and how to care for them?
A: Detailed material information (such as cotton, linen, polyester, wool, etc.) is provided on each product detail page. Corresponding washing and care instructions are also included, such as whether it can be machine washed, the recommended water temperature, whether it can be bleached or ironed, and drying methods. Proper care can extend the service life of the clothing. It is recommended that you follow the care instructions when cleaning and maintaining the product.
Q: Do the products have a warranty?
A: Yes, all men’s clothing products come with a standard warranty period of 30 days from the date of delivery. The warranty covers quality defects caused by non-human factors (such as fabric damage without use, unstitched seams, or zipper malfunctions). The warranty does not cover damage caused by improper use, man-made damage, washing that does not comply with the instructions, or normal wear and tear. For detailed warranty terms, please refer to the relevant page on the store.
Shipping & Delivery
Q: What is the order processing time and delivery cycle?
A: For in-stock men’s clothing, the processing time is 1-2 business days (excluding weekends and public holidays). Domestic standard delivery takes 3-7 business days after shipment; international standard delivery usually takes 7-15 business days. For thick outerwear, custom-tailored clothing, or pre-ordered products, the processing time may be extended to 2-4 business days, and the specific delivery cycle will be indicated on the product page.
Q: How to track the order shipping status?
A: Once your order is shipped, a shipping confirmation containing a tracking number will be sent to your registered email. You can log in to your account to view the shipping information and tracking link, or directly query the real-time shipping status through the carrier's official website using the tracking number. If you place an order as a guest, you can track the order by entering the order number and your email address on the store's order tracking page.
Returns & Exchanges
Q: What are the conditions for returning or exchanging men’s clothing?
A: You can apply for return or exchange within 30 days of receiving the product, provided that: 1) The product is unused and in its original condition, with no signs of wear, washing, or damage; 2) Original packaging, tags, and accessories are intact and returned together; 3) Valid proof (order number, product photos) is provided. Products that have been used, washed, modified, or damaged due to improper use are not eligible for return or exchange. For hygiene reasons, underwear and socks are non-returnable and non-exchangeable unless there is a quality defect.
Q: Who bears the return shipping cost?
A: If the return or exchange is caused by product quality defects, wrong delivery (wrong style, wrong size, wrong color), or shipping damage, the return shipping cost is borne by the seller. You can pay the shipping cost in advance and provide the logistics invoice for reimbursement. If the return is due to personal reasons (e.g., change of mind, incorrect size selection), you need to bear the return shipping cost, and the original shipping fee is non-refundable.
Payment
Q: What payment methods are supported?
A: We support a variety of secure payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and mainstream digital payment platforms. All payments are processed through a professional third-party payment system to ensure the security of your payment information, and we will not store your complete payment card details.
Q: Why was my payment declined?
A: Common reasons for payment failure include insufficient account balance, incorrect payment information (e.g., wrong card number, expiration date), the card issuer blocking the transaction due to security risks, or network delays. It is recommended that you check the payment information and account status first, or try an alternative payment method. If the problem persists, you can contact your payment institution for confirmation.